How to Schedule Appointment with Lifetron Hospital?

How do I schedule medical appointments with a specialist at Lifetron?

  • You or your attendant can contact our Front Desk at our following numbers:
  • Front Desk Numbers: 8601804561, 8601804562
  • Alternatively, you can fill in the form available on the website in the Appointment section. You will get the appointment within two hours during working hours.
  • For Emergency, please call either of the above three numbers.

Without a reference from a doctor, can I seek an appointment with a specialist at Lifetron?

Yes. You can contact our Front Desk directly, with details of your medical history and treatment sought. We at our following numbers :
Front Desk Numbers: 8601804561, 8601804562
Front Desk will recommend and schedule an appointment, with an appropriate specialist.

What information shall I provide while making an appointment?

You must provide complete Medical History including diagnostics, present medical condition and current medication etc. If you have been referred to Lifetron by a doctor, please give the complete details of the doctor. Alternatively fill the information required in the Appointment page of our website.

How can I reach Lifetron Hospital?

  • It’s on the main road joining Burra bypass and GT Road.
  • If you have got your own transport, follow the above route or navigate through google map.

Public Transport: If you are coming from Kanpur Central Railway Station/Govind Puri/Vijay Nagar/Rawatpur Crossing/Kalyanpur , please come to Namak Factory Chowraha , travel another 700 meter towards Aawas Vikas to reach Shaneshwar Mandir Chowraha . On your left side of your left diversions, he while building is Lifetron Hospital . Next door is KDMA World Hospital.

How do I know cost of treatment?

Will someone guide me on the duration of stay and cost of treatments?

Definitely. Once you have consulted the appropriate specialist, our Customer Care Executive will give you a complete plan on the approximate length of stay at the hospitals and the total cost of the treatment, along with the necessary pre/post treatment care.

Is the treatment really affordable at Lifetron Hospital?

Yes, comparing the highest Quality of Care which is at par with the best in our city, our costs are significantly lower.

Stay at Lifetron Hospital

What are the registration formalities at the hospital?

  • It is very simple. Please bring any valid Identity Proof and the rest will be taken care by us. If you have got any health insurance, please bring the card and copy of the insurance policy.
  • Please bring your complete Medical History including diagnostics, present medical condition and current medication etc.

If my family is accompanying me, where can they stay?

We normally allow one attendant with the patient . In case you want proper accommodation, our Customer Care Executive will make necessary hotel accommodation arrangements, based on your budget.

Who will be responsible for my stay at Lifetron Hospital and who can be reached for assistance?

At Lifetron Hospitals, your primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our Customer Care Executive.

Who are the personnel who will meet me at my room apart from the doctors and nurse?

Apart from the medical and nursing care providers, you will meet staff from the Customer Care Executive daily as well as your dietitian and physiotherapist if medically required and the housekeeping staff who will be cleaning your room.

What about tips?

We do not encourage this practice and if you would like to contribute for our staff’s welfare, you can do through the Employee Benevolence Fund. You can contact our staff at Customer Care Executive for more details.

What about food choices? Will the kind of food I prefer be made available to me?

Yes, certainly. We will do our best to prepare and serve you a variety of choices of food as per your preference. However, all dietary prescriptions are subject to your doctor’s advice and appropriate to your health status. We do not permit food from outside to be brought into the hospital. Smoking and alcohol use are forbidden in the hospital premises.

Where do I call to find out the condition of a patient in the hospital?

Please call our Front Desk. We follow Complete Privacy of our Patients. Hence, without understanding your identity, we cannot provide information. We will help you in contacting the attendant of your patient.

What are the patient visiting hours?

Visiting Hours are from 1200 am to 0200 pm and 0700 pm to 0900 pm

Are children allowed to visit patients at Lifetron?

In order to provide a more restful environment for our patients and to prevent infections to the children , we normally discourage visit of children below 12 years. Children must be accompanied by their parents.

Can the room be retained, if the patient is shifted to the ICU?

Attendants need to vacate the room if the patient is shifted to an ICU.

Do you have an ambulance service?

Yes, we have an ambulance service round-the-clock.

How many attendant passes are issued?

To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

Is outside food allowed into the hospital?

We provide food for the patient from the hospital kitchen on payment. Attendants need to make their own arrangements or eat in the cafeteria.

Can we buy medicines or consumables from outside?

All the medicines and consumables are provided by the hospital pharmacy only.

What are the rules for transferring patients to a higher category?

  • Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission.
  • In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.

Payment Process

Can I claim the medical expenses from my health Insurance Provider?

  • Services of Lifetron Hospital are recognized by major Insurance providers and their Third Party administrators (TPA) .
  • The insurance coverage provided by the companies on our list is valid only for In patient procedures which needs more than 48 hours of hospitalization and is subject to approval from the insurance providers.
  • At the time of admission, a deposit needs to be made at the in-patient billing department, based on your room category. This amount will be refunded once we receive the payment authorization from your insurance provider. In case the insurance is not approved within 48 hours of admission, you’re requested to settle the hospital bill and claim a reimbursement from your insurance provider

Do we need to pay any advance at the time of admission?

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

What is the mode of payment?

Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques. As per bank norms, service charges has to be paid if payment is made through credit/debit cards.

What is the system of billing?

Billing is done on a 24-hour basis.

Do we need to pay any advance at the time of admission?

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

How often payment is to be made ?

In order to serve you better , it is required to ensure an advance payment for next one day as advised by our Customer Care Representative. This payment has to be made at our billing counter by 1100 am.

What are the modes of payment available ?

We accept all major credit cards like VISA, MASTER CARD, AMEX & CIRRUS and Traveler’s cheques. We also have an online payment gateway in our website for select locations.

Discharge Process

What are the procedures involved in my discharge? What are the formalities, and will I get a copy of all my investigation reports?

  • Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to concerned sections for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the Billing counter. This procedure may take 2-3 hours.
  • At the time of discharge your nurse will detail you on the treatment / surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.

How can I follow-up with my doctors once I reach my home?

You can visit “Follow up” page of our website and fill all the entries on your progress. We will help you keep in touch with your doctors at Lifetron. Do mention your hospital registration number in all your communications with the hospital.